From COVID-19 health and safety precautions to navigating providing care during natural disasters, nearly every veterinarian has experienced one or more unexpected changes this year. How you communicate what you are doing is often just as important as what you are actually doing. We can help you use your existing client communication tools and resources to keep your clients informed and operations running as smoothly as possible. Join us for the webinar to learn:
- What your team can prepare for in advance, what actions to take during an emergency, and what should happen after (or for some cases, to communicate the new normal)
- How to develop clear messaging for patients in a variety of situations
- What resources and tools you should consider in a multi-prong approach to reaching your customers, including reminders, patient texting and call lists
- How to use website and social media in an ongoing way
Presenter: Chris Henning – Hippo Manager Hospital Coach
Chris Henning has been in the veterinary field for over 10 years, her specialties including wellness plan implementation, change management, professional development, and customer service. She believes in providing the highest level of medical care to pets and clients, while developing teams to perform at their highest potential. Chris is passionate about helping other veterinary leaders expand their own leadership skills to increase their own team engagement and financial success.
Presenter: Adam Greenbaum – CEO, WhiskerCloud
Adam Greenbaum is the CEO of WhiskerCloud, founded in 2014, which builds beautiful, custom, fully mobile-responsive websites for veterinarians that are fully integrated with SEO, real-time analytics, and pet portal integrations. He has a bachelors degree in marketing.
Mark Your Calendars for these Upcoming Learning Opportunities
RACE approval pending for each event
Labor and Inventory: Controlling the Controllable
November 11, 2020 at 2:00 – 3:00 ET
How to Help Your Team Focus on the Most Important Key Performance Indicators
December 9, 2020 at 2:00 – 3:00 ET
Registration opens approximately one month prior to the event