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    Our only business is software, so we are laser-focused on providing you the most robust, flexible and collaborative product on the market. Development is driven by customer feedback and needs. We focus on continuous improvement and rapid feature release, with no downtime, backups or maintenance disruptions for your practice.

    Do you need assistance or have an idea for a new feature or update? Please contact Support at 877-819-0159 ext.2  our support line directly support@hippomanager.com.

    Check out our live and online training opportunitiesTraining and support are always free and unlimited at Hippo Manager.

    NEW: Integration with Zoetis Diagnostics

    December 14, 2020

    Product Announcements:

    Hippo Manager is excited to announce integration with Zoetis Diagnostic! VETSCAN® labs seamlessly and directly integrate into Hippo Manager. This two-way sync means requisitions and results are easily accessible to veterinarians and staff within our platform.

    First, you will make the requisition in Hippo Manager, then process the lab work. The integration works through VETSCAN FUSE, a bidirectional communication system that enables seamless workflow between your practice management software and your point-of-care diagnostic instructions for enhanced connection between practice and laboratory. You will access the results  in the Lab/Test results widget under the patient profile within Hippo Manager.

     

    Actions for your practice:

    Reporting Access Changes, Hippo 2.0 sneak-peek

    December 6, 2020

    Product Announcements:

    Beginning on Sunday, December 6, Hippo Manager is temporarily removing user access to a small number of detailed and summary reports to refresh them. These were previously available under the Reports menu from within the application. After careful review, we determined these reports led to the performance impact some customers experienced earlier this week. The reports affected include:

    • Detailed Reports: Receiving, Customer, Employee
    • Summary Reports: Sales, Categories, Customer, Suppliers, Items, Employees

    All other reports remain available to you from the Reports Menu. Hippo customers can still access these eight reports by contacting our Support team until new reports are released as a part of Hippo 2.0, planned for launch in mid-January 2021. Take a sneak peek below at the new interface!  More information on Hippo 2.0 will be emailed to you throughout December and into the new year.  

    Actions for your practice:

    • Between now and mid-January, if you need the previously specified detailed and summary reports, please contact Support during Core Hours and we will provide you with your requests within two business days.  These reports are only available to users with the required access levels. 
    • Watch for much more information on Hippo 2.0 from info@hippomanager.com to your email that you use to log in to Hippo Manager.  The release is anticipated for mid-January.  Over the next few weeks, will provide you and your teams training opportunities, short videos and an overview on what to expect. Hippo 2.0 will provide:
      • Improved and expanded reporting functions 
      • Improved user experience, including fewer clicks for common tasks
      • Easier use on tablets and mobile devices
      • Easier access to update provider assignments on the check out screen, improving provider production management tracking
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    hippo2-sneak-peak

    Self Service Suite and Customizable Forms

    New Release: Tuesday, October 13, 2020

    What’s New:

    Customize Practice Setup in Self Service Suite 
    Under the administration widget, super users are able to add, edit or update different categories to their preference, including species, breeds, colors, hydration status options, markings, genders and mucous membrane options. Super users can add, update or delete entries. These updates previously had to be done through Hippo Manager Support.

    Custom Forms to Use with Pet Owners

    Thanks to feedback from Hippo Herd members, you can create your own custom forms connected to patient and owner information for use with pet owners. This new feature is particularly helpful for customizing your own discharge instructions, post anesthesia instructions for dental or surgery visits, client education topics, consent forms and more.  Super users can create branded custom forms by uploading PDF files and merging data fields, and once created, they are accessible by any user in your practice. When you print forms for client signature, they will automatically populate the fields you selected from Hippo Manager.

    Available fields include but are not limited to: Patient Fields, such as name, age, breed, gender, marking, color, species, date of birth, microchip number, license number; Owner Fields, such as name, address, email, phone; Doctor Fields,  DateTime and more. You can collect signatures after printing the form, take a picture or scan the form, then simply drag and drop to attach to the patient record. Please note: electronic signature is not an option at this time.

    Reset Negative Quantity Inventory to Zero

    Super users can access a widget in Inventory that gives you the option to reset any inventory that is at a negative quantity level to zero.

    Actions for your practice:

    Expanding Customer Support Hours

    September 3, 2020

    You asked and we listened!  We now have expanded customer support resources to include a team of agents dedicated to answering calls to the Hippo Manager support line 24/7/365. 

    What does this mean for my hospital or clinic? 

    Our phone lines are always monitored by a real person based in the United States, 24/7/365. If you have a support issue after our core support hours, or our team of Hippo experts are working with another customer, an agent will log your support request. The expanded support service will then arrange for a Hippo expert to get back with you quickly.

    Core Support Team Hours are Monday – Saturday, 8:00 a.m.- 8:00 p.m. EST. All inquiries received outside of this block are answered and logged by the expanded support service, and you will receive assistance by our team of experts during core support hours. Important: Emergencies (outages or system failures) and issues that are causing considerable business impact for you are escalated to receive immediate attention, even outside of core support hours.

    How Do I Reach Support?

    Customer support is still free and unlimited, and our team can be reached via email at support@hippomanager.com or via phone at +1 (877) 819-0159 ext. 2. It’s the same number and same great service, with expanded service so someone is always available to answer the phone. 

    Customer Update

    August 7, 2020

    Some Hippo Manager users may have experienced a slowdown in product speed this afternoon.  As of 2:45 p.m. EDT, the issue has been resolved. We sincerely apologize for any inconvenience or disruption this may have caused you or your customers. We have resolved the issue caused by an abnormal uptick in activity.  All systems are operating normally and data integrity is unaffected.

    This Saturday, August 8, 2020, starting at 11:00 pm EDT we will perform an upgrade to our infrastructure to address increased activity and provide faster speed for you during peak volume.  

    This update will provide increased performance and capacity to Hippo Manager, resulting in a smoother user experience. The upgrade process can take up to two hours. During this time, there may be some minor performance impacts to the Hippo Manager application. At the end of the process (around 1:00 a.m. EDT), there will be about 15 minutes of downtime while the database is restarted to enable the additional capacity.

    If you have any questions, or need further assistance, please reach out to our support team at +1 877 819 0159 or support@hippomanager.com. We will be closely monitoring this situation over the weekend. Thank you for your patience and for being a part of the Hippo herd.

    Major Whiteboard Enhancement

    Released August 5, 2020

    Scheduler Issue Resolved

    This morning, some Hippo Manager users may have experienced an issue in the scheduler that caused the “Switch to this Patient” button in appointments not to function properly.  We sincerely apologize if this caused you or your customers any inconvenience. We resolved the issue as of 11:45 a.m. ET. 

    As a part of this update, you will need to please clear you browser history and cached data. This step must be done on any device experiencing the issue. Also, if you are experiencing any slowness in the software, rest assured that this will resolve as the day progresses, and could also improve after clearing your cache.

    If you have any questions, or need further assistance, please reach out to our support team at +1 877 819 0159 or support@hippomanager.com.  Thank you for your patience and for being a part of the hippo herd.

    What’s New:

    Whiteboard tracks the status of each patient checked in the clinic, streamlining communication internally. With a quick glance, you and your team will know the status, location and treatments needed for each checked-in patient. Use on a TV screen, iPad, tablet, laptop or monitor at at PC workstation

    Actions needed by your practice to Implement:

    • Automatically added to your Chose Action Screen
    • Participate in training session or review QSG to get started

    How do I use it at my practice?:

    • Display whiteboard on TVs or monitors throughout your hospital – refreshes automatically!
    • Keep it open on a separate tab or duel monitor at your computer workstations
    • Easily viewable on an ipad
    • Check on your practice in real-time from home
    • Updated automatically upon check-in through the scheduler

    Training and Resources:

    Treatment Sheets

    Released August 5, 2020

    What’s New:

    Treatment sheets track the care needs of an animal the moment they check in. These replace paper travel sheets that some practices use, and are incorporated in the whiteboard so you can see the current status and needed workflow for each patient checked in the clinic. Treatment sheets are designed to work hand-in-hand with your scheduler to reduce manual entry and automatically update your patient charting notes.

    Training and Resources:

    How do I use it at my practice?:

    • Updated automatically upon check-in through the scheduler
    • TIP: Pre-load items and services into common visit types in the scheduler so they automatically generate a treatment sheet, chart note and an invoice for those appointment types that always have the same steps.

    Training and Resources:

    • Automatically added to your Chose Action Screen
    • Participate in training session or review QSG to get started