December 9, 20202:00 p.m. EDT Do you measure what matters? What do you do with that information? It’s more than just watching a number go up or down - it’s about knowing the story
Jamari Turner
December 29, 20202:00 p.m. EDTRegister below. Talking about finances can be uncomfortable, but it can really pay off, literally and figuratively, to make sure everyone understands
It’s no secret that customer service is a key component of nearly every veterinary hospital’s success… or failure. As consumers, we have many options on where we can acquire goods and
Do you remember that classic Verizon commercial where the guy asked “Can you hear me now?” over and over again? If that commercial was redone today, it’d have to ask: “Can you READ me now?”
Before I started my career in the veterinary industry, I had a puppy on a preventive care plan. It was quite perfect because I had never owned a dog before, much less a puppy, and I had no
We’ve all seen the funny memes and heard the classic quotes about the OFFICE MEETING. “A meeting is an event where the minutes are kept and the hours are lost.” -Unknown “We are
“We need to talk.” Nothing strikes fear in our hearts as quickly as those four little words. In my experience, those were always negative words to hear. My heart would skip a beat, my
We all know that the veterinary hospital is a hoppin’ place! Even with the most organized systems in place, it can be challenging to keep everyone on the team “in the know” about the
The word “engagement” has become a hot topic in work places all over the country. But what does being “engaged” really mean? According to Gallup, there are three kinds of associates: