Jamari Turner

    The Most Important Key Performance Indicators

      December 9, 20202:00 p.m. EDT Do you measure what matters? What do you do with that information? It’s more than just watching a number go up or down - it’s about knowing the

    Why Owners Should Share Hospital Finances with Non-Owners

      December 29, 20202:00 p.m. EDTRegister below.  Talking about finances can be uncomfortable, but it can really pay off, literally and figuratively, to make sure everyone

    Veterinary Customer Service Basics: 3 Things You NEED to Know

      It’s no secret that customer service is a key component of nearly every veterinary hospital’s success… or failure.   As consumers, we have many options on where we can acquire goods and

    2 Major Benefits of Veterinary Text Messaging

      Do you remember that classic Verizon commercial where the guy asked “Can you hear me now?” over and over again? If that commercial was redone today, it’d have to ask: “Can you READ me

    4 Major Benefits of Veterinary Wellness Plans

      Before I started my career in the veterinary industry, I had a puppy on a preventive care plan.  It was quite perfect because I had never owned a dog before, much less a puppy, and I

    Team Meetings in the Workplace

        We’ve all seen the funny memes and heard the classic quotes about the OFFICE MEETING.  “A meeting is an event where the minutes are kept and the hours are lost.” -Unknown “We

    Creating a Safe Space to Talk Within Veterinary Hospitals

      “We need to talk.” Nothing strikes fear in our hearts as quickly as those four little words. In my experience, those were always negative words to hear. My heart would skip a beat, my

    5 Ways the Whiteboard and Treatment Sheet Help Your Practice

        We all know that the veterinary hospital is a hoppin’ place!  Even with the most organized systems in place, it can be challenging to keep everyone on the team “in the know” about

    How to Engage Your Employees in a Veterinary Hospital

      The word “engagement” has become a hot topic in work places all over the country.  But what does being “engaged” really mean? According to Gallup, there are three kinds of associates:

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